At Malppa, your satisfaction is our top priority. Due to the personal and hygienic nature of cosmetic products, we have a strict but fair return and cancellation policy to ensure product safety and customer confidence.
To ensure hygiene and customer safety, we only accept returns or exchanges under the following conditions:
Damaged or Defective Products: If the product you received is damaged, leaked, expired, or defective, please notify us within 48 hours of delivery with photos and proof of purchase.
Incorrect Product Received: If you received the wrong item, please inform us within 48 hours of delivery.
We do not accept returns or exchanges for:
Opened or used products.
Products without original packaging.
Products returned without prior approval.
Approved returns will be eligible for either a replacement or store credit
Before Shipping: You may cancel your order within 1 hour of placing it by contacting our customer support. After this period, orders may have already been processed and cannot be canceled.
After Shipping: Once an order has been shipped, it cannot be canceled.
Refunds (if applicable) will be processed within 7–10 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method
Please email us at support@malppa.com with the following details:
Order Number
Product Name(s)
Reason for Return or Cancellation
Clear photos (in case of damage or defect)
Our team will respond within 1–2 business days.
If you have any questions or need assistance with returns or cancellations, please contact our customer service team at:
By shopping with Verandah, you acknowledge that you have read, understood, and agree to be bound by this Return and Cancellation Policy.
