At Malppa, your satisfaction is our priority. We take pride in providing high-quality cosmetic products. If you're not completely satisfied with your purchase, please review our refund policy below.
We offer refunds under the following conditions:
Items must be returned within 7 days of the delivery date.
Products must be unused, unopened, and in their original packaging.
Proof of purchase (receipt or order number) is required.
Due to hygiene and safety concerns, we cannot accept returns of opened or used products.
Delivery charges will be deducted from the purchase amount.
Non-Refundable Items
Used or opened cosmetics.
Items marked as final sale or clearance.
Gift cards or promotional items
Contact us within 48 hours of delivery at [your support email].
Provide clear photos of the product and packaging.
Upon verification, we will offer a full refund or replacement.
Once your return is received and inspected, we will notify you of the approval or rejection.
If approved, the refund will be processed to your original payment method within 5–10 business days
Delivery charges will be deducted from the purchase amount.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service.
If you have any questions or need assistance with your refund, please contact our customer service team at: